Charter must hold the record for reporting an internet problem

Would you say that 9 phone calls and 270 minutes of airtime would approximate the record for reporting a faulty internet connection?

This happened to me with Charter Communications! It is astounding that it is easier to pay their bill, although I have another horror story about that for you later, than to get a problem solved?

I must admit though that when I got the right techi in, of all places, Toronto Canada on the phone at the 268th minute he solved my problem in minutes and gave me the wherewithall to diagnose the problem in the future and the method to fix it.

But this was after I was transferred to the wrong department about three times, hung up on or disconnected two times and talked to the "restart your computer or run configsys" crowd four times.

If I were the manager of this technical support group I would have replaced them all.

There is also this recent trend to outsource to the Philippines because Philippinos are relatively well educated in technology and speak good english. However it shows that companies show no knowledge of characteristics of various nationalities.

Indians at least are patient and polite, sometimes to the point of being anoyingly so, but Philippinos have a chip on their shoulders are rude, defensive do not listen and are incompetent.

I will write some more about picking the right country for offshoring on my visioneuropadotcom.blogspot.com blog

Suffice to say that 9 calls and 270 minutes mostly on hold or transferred to the wrong department must be approaching a record.

And off course they apologize for the inconvenience many times!

Those calls by cell phone, as my voip was down because of the internet problem, cost me approximately as much as one month subscription to their shitty service in airtime.